Accepted-ticket audit
The accepted ticket defines the bet. A later event page can hide the map number, handicap, overtime rule or cashout state that controlled settlement.
Save the market exactly as accepted
Record the event, competition, selection, market, odds, stake and account currency. For esports, add map or game number, best-of format and any overtime condition.
A match winner and a map winner can settle differently. The market text on the ticket takes priority over a shorthand label in a notification.
- Competition and event
- Exact selection
- Accepted odds
- Map or period scope
Apply the event and cashout rules
Check whether the event finished, was postponed, abandoned or changed format. Then read the rule for that market rather than assuming every interruption produces the same result.
A cashout amount is provisional until acceptance is confirmed. If the offer disappeared or failed, the original ticket remains governed by its market.
- Official result
- Postponement rule
- Cashout confirmation
- Void or settlement reason
Match settlement to the account ledger
Compare the settled return with the sportsbook history and wallet transaction. Separate a bonus or free-bet wallet from cash balance when checking the amount.
For a discrepancy, send one case with the ticket ID, exact rule clause and result source. Repeated tickets or duplicate cases make the timeline harder to audit.
- Settled return
- Wallet type
- Ledger time
- One support reference
Current reference points
Questions players ask
Does overtime count in every RoyalGame market?
No. The accepted market and sport-specific rule determine whether overtime or extra time is included.
Is an offered cashout guaranteed?
No. It becomes relevant only after acceptance is confirmed and recorded.
What evidence is strongest in a settlement dispute?
Use the ticket ID, exact market, official result, applicable rule and account-ledger entry.
Last reviewed: 12 August 2026, 14:42 UTC